Is there a limit to how much data I can send concurrently?
We will not limit the rate at which you can transmit data unless it becomes truly abusive to our infrastructure.
What if I send too much data overall?
We let you know when you're nearing the limits of your plan. You have two options for handling maxing out your plan limits:
➙ Stay within your plan's limit. You can specify the maximum data retention for your metrics. They do not all have to have the same retention. Older data will disappear as new data streams in. You will be charged a fixed price as per your chosen plan.
➙ Grow into the next pricing tier so that your data can breathe freely. We let your data storage grow so that older data doesn't get erased. We will of course notify you about the change.
Is my data safe and secure?
We are committed to keeping your data secure. Strong and unique passwords, 2FA, locked-down servers and settings, open source tools, encryption, and more. We use standard packages and images vetted by a large community of open-source professionals in order to avoid misconfigurations and confusion.
All passwords and any personally identifiable data, such as your name, your company name and your company address, are stored in our database using industry-standard encryption algorithms. Payment information is handled securely by Stripe and is not stored on our servers in any way.
We also give you the option to delete all your data from our systems.
What kind of technical support do you provide?
All our plans include email support with 24-hour response turn-around time, though normally it's a lot quicker than that.
Do you offer a free version of HostedMetrics?
Not yet but we are considering it. Please get in touch to let us know your use case and needs, so that we can better understand our potential customers and tailor our pricing plans. Email us at [email protected] .
Are you going to sell my contact info or data?
No. You're our valued customer, not our product. Your contact information and private data are yours and yours alone. They're safe with us. We'll email you infrequently about product and company updates, and you can opt out at any time.
Can I use this for big data?
HostedMetrics is focused on the 95% of businesses that have standard analytics and monitoring needs. Billions of data points cover most business needs, so let's stay out of the tera, peta, and exa scales.
Can I use this as a time-series database?
HostedMetrics is focused on providing metrics platforms, not time-series databases. One of the key differences is that for metrics, the value of data decays with age. Metrics platforms are designed to collect real-time measurements, display dashboards, and provide alerting.